We at Mera Group, LLC (Mera Group, LLC and our affiliates) are committed to protecting your privacy. This Privacy Policy applies to our website (Website), our email newsletter (the Newsletter), our social media pages and apps located at Facebook, Twitter, Instagram and LinkedIn collectively, the “Social Media Pages”), and other services provided by us both online and offline; as well as through email messages that we send to you that link to this Privacy Policy (collectively, including the Website, the Newsletter and the Social Media Pages, the “Sites”). This Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information.
“You” or a “user” refers to any individual who visits or otherwise uses the Sites. By using the Sites, you are accepting and agreeing to the practices outlined in this Privacy Policy. By using the Website, subscribing to the Newsletter or visiting our Social Media Pages, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use the Mera Group, LLC website, subscribe to our newsletter, or visit our social media pages.
This Privacy Policy does not apply to the practices of third parties that Mera Group, LLC does not own or control, or to individuals that Mera Group, LLC does not employ or manage.
This Privacy Policy also does not apply to information that we receive or handle on behalf of our clients and partners in our role as a service provider, such as information that we receive as part of the digital marketing services and other Mera Group, LLC services we offer to clients and partners (collectively, the “Services”). Such information is governed by the terms of the applicable services agreement and our Client Data Handling Policy, rather than this Privacy Policy. You can request a copy of this Privacy Policy by contacting us at hello@meragrp.com.
We periodically update this Privacy Policy. If you are a client of Mera Group, LLC or subscribe to the Newsletter or follow us on our Social Media Pages, you will be notified when this Privacy Policy is modified. The notice will be delivered through a personal message to the email address you provided to us, it will be included in an issue of the Newsletter and it will be posted on our Social Media Pages. We encourage you to review this Privacy Policy periodically.
1. What Types of Information Do We Collect About Our Users?
Personal Information. “Personal Information” is information that identifies you as an individual or relates to an identifiable individual, including: name, title, company name, job function, expertise, postal address, telephone number, or email address. If you submit any Personal Information relating to other people to us or to our service providers in connection with the Sites, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
Other Information. “Other Information” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual. This might include, for instance, browser and device information; Sites usage data; information collected through cookies, pixel tags, and other technologies; demographic information and other information provided by you; or aggregated information. We use this information to facilitate our operation of the Sites and for other purposes described below.
IP Address: Your “IP Address” is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP Address may be identified and logged automatically in our server log files whenever you access the Sites, along with the time of the visit and the page(s) that you visited. Collecting IP Addresses is standard practice and is done automatically by many websites, applications and other services. Mera Group, LLC uses IP Addresses to calculate usage levels of the Sites, help diagnose problems with its servers, administer the Sites, and monitoring the regions from which you navigate to Mera Group, LLC’s Sites.
2. How Do We Collect Information?
Personal Information. We may collect Personal Information in a variety of ways, including:
Through the Sites: We may collect Personal Information through the Sites, e.g., when you fill out our “Free Consultation” or “Contact Us” form, subscribe to our email newsletter, download content (e.g. case studies), or register to use our Sites.
Offline: We may collect Personal Information from you offline, such as when you visit our booth at an event we attend, during phone calls with representatives, or when you contact customer service.
Through You: Mera Group, LLC may collect information such as your location or your preferred means of communication when you voluntarily provide it. Unless combined with Personal Information, this information does not personally identify you or any other user of the Sites. Note that there is no legal obligation for you to provide us with Personal Information and any information collected by us will be provided by you at your own will and with your consent.
Other Information. We and our service providers, clients and partners may collect Other Information in a variety of ways, including:
Through Your Browser or Device: Certain information is collected by most browsers or automatically through your devices, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Sites you are using.
Through Cookies and Other Similar Technologies: Cookies and other similar technologies may be used to collect Other Information about your use of our Sites. To do so, 3rd parties may place or recognize a unique cookie on your browser (including through the use of pixel tags and web beacons). Please review our Cookies Policy (TBA) for more information. Mera Group, LLC also uses web analytics services provided by Google Analytics. For more information about Google Analytics, or to opt-out of Google Analytics, please go to: https://tools.google.com/dlpage/gaoptout.
By Aggregating Information: Aggregated Personal Information does not personally identify you or any other user of the Sites (for example, we may aggregate Personal Information to calculate the percentage of our users who come from a particular location).
3. How Do We Use Personal Information?
We may use Personal Information:
- To respond to your inquiries and fulfill your requests, such as to send you requested materials and newsletters, as well as information and materials regarding our products and services.
- To send administrative information to you, for example, information regarding the Sites and changes to our terms, conditions, and policies.
- To communicate with you and provide you with related customer service.
- To send you marketing communications, including via email and SMS in compliance with applicable laws, that we believe may be of interest to you.
- For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our Sites and services, identifying usage trends, and operating and expanding our business activities.
- As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our Affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our Affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
4. Do We Share Personal Information We Receive?
We do not share your Personal Information as described in this Privacy Policy with clients, partners, service providers or any other parties outside Mera Group, LLC.
Third-Party Business Partners and Service Providers: Mera Group, LLC partners with certain business partners and service providers and works closely with them to market or sell products or services on behalf of our clients. In these cases, our use of Personal Information is governed by our Client Data Handling Policy.
Mera Group, LLC Social Media Pages: Personal Information may also be disclosed by you through the Sites, on message boards, chat, profile pages and blogs and other services to which you are able to post information and materials (including our Social Media Pages). This information may appear in public ways, such as through search engines or other publicly available platforms and it may be “crawled” or searched by third parties. Please do not post any information that you do not want to reveal to the public at large.
Business Transfers: Mera Group, LLC may disclose Personal Information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
Protection of Mera Group, LLC and Others: We may release Personal Information when we believe that release is necessary or appropriate (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce or apply our conditions of use and other agreements; (e) to protect our operations or those of any of our Affiliates; (f) to allow us to pursue available remedies or limit the damages that we may sustain; and (g) to protect the rights, privacy, property, or safety of Mera Group, LLC, our employees, our Affiliates, our users, or any other person or entity. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
5. How Does Mera Group, LLC Secure Personal Information About Me?
We have implemented organizational, technical, and administrative measures to protect Personal Information within our organization, including security controls to prevent unauthorized access to our systems. While we take reasonable steps to secure your Personal Information from loss, misuse, interference and unauthorized access, modification and disclosure, you should be aware that no security procedures or protocols are ever guaranteed to be 100 percent secure from intrusion or hacking, and there is therefore always some risk assumed by sharing Personal Information online. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Questions, Comments and Complaints” section below.
6. How Can I Access, Correct, Amend or Remove Information About Me?
If you would like to access, correct, amend, remove or limit the use or disclosure of any Personal Information about you that has been collected and stored by Mera Group, LLC, please notify us at hello@meragrp.com so that we may consider and respond to your request in accordance with applicable law. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will respond to your request within 5 business days. Please note that we may need to retain certain information for record-keeping purposes and/or to complete any transactions that you began prior to requesting such access, change, or deletion.
7. For How Long Will Mera Group, LLC Retain My Personal Information?
We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
8. What Are My Choices?
You can always opt not to disclose information. However, if you elect to do so, we may be limited in responding to your inquiry or providing services to you. You may opt-out of receiving marketing messages from Mera Group, LLC by sending an email to hello@meragrp.com, by unsubscribing through the unsubscribe or opt-out link in an email or our newsletter, or by discontinuing to follow Mera Group, LLC on our Social Media pages. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving general communications emails from us, we may still send you important administrative messages.
9. Can Children Use Mera Group, LLC’s Sites?
The Sites are not intended for minors under the age of 18. Mera Group, LLC does not knowingly or specifically collect information about minors under the age of 18 and believes that children of any age should get their parents’ or legal guardians’ consent before providing any Personal Information.
10. What About Third-Party Sites?
The Sites may permit you to link to other websites on the Internet through direct links or through “share” or “Like” buttons, and other websites likewise may contain links to the Sites. The information practices or content of such other websites is governed by the privacy statements of those websites and not by this Privacy Policy. We encourage you to review the privacy policies found on such other websites, services, and applications to understand how your information may be collected and used. Similarly, please note that we are not responsible for the collection, use and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with the Sites.
11. How Does Mera Group, LLC Handle Sensitive Information?
Mera Group, LLC will never ask you to send us or disclose any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background) on or through the Sites or via other means. We do not ask for, process, retain or store sensitive information and are not responsible for the security or integrity of your sensitive information if you accidentally or intentionally share any of it with us.
12. Changes to This Privacy Policy
Mera Group, LLC may amend this Privacy Policy from time to time. The “Effective Date” legend at the top of this page indicates when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Sites. Your use of the Sites following these changes means that you accept the revised Privacy Policy.
13. International Transfer of Data
Your Personal Information may be stored and processed in any country in which we engage service providers, and by using the Sites or disclosing information to us you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than those of your country or the country in which you were located when you initially provided the information.
14. Questions, Comments or Complaints
We can about your privacy. If you have any questions, concerns, or complaints regarding the way we collect and handle your information, please contact us by email at hello@meragrp.com or by mail at PO BOX 411913, Los Angeles, CA 90041, ATTN: Legal. Because email communications are not always secure, please do not include credit card information or other sensitive information in your emails to us.
Mera Group, LLC takes privacy complaints seriously and any complaint will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.